Refund & Exchange Policy
We wish you to be happy with your purchase, and we apologize if it is not. For whatever reason you are not satisfied, we would be glad to assist you with a return/refund.
Our refund and return policy lasts 30 days. If 30 days have passed since you received your item(s), we will not offer a refund or exchange.
To be eligible for a return, the item(s) must be unused and in the same condition as when you received it, and it must also be in the original packaging.
Several types of items are not refundable:
- Items customized to your requirements
- Items with engraving
- Items damaged caused by your improper use
- Items losses caused by incomplete delivery addresses
- Items not returned within 30 days of receipt
Cancellation Policy
We want your order to be made just the way you want it! Please check the confirmation email carefully after your order is placed – especially the metal material, ring size, engraving spelling, and shipping address. Please contact us immediately if you find something wrong with your order details.
Generally, all items will be sent into production within 12 hours after we receive the payment. Therefore, for cancellations after 24 hours of the purchase time, we will charge a fee for material and labor costs. Please refer to the following table for specific rates:
| PERIOD | CHARGE |
| 24 Hours After Order Placed | 15% Restocking Fee |
| 48 Hours After Order Placed | 20% Restocking Fee |
| 72 Hours After Order Placed | 30% Restocking Fee |
Returns & Refunds
Notice: Please be aware that our items are made to order – which means we only produce after you place your order. If the item(s) has no quality problems, we will charge a 35% restocking fee for the refunds of the delivered orders. Please make your refund request within thirty (30) days of receipt and return the product within seven (7) days of our response. Any actions that exceed the time limit will be rejected.
Please follow these terms when refunding:
- Please contact us at [glamourings.com@gmail.com] to submit your refund request.
- Our return and exchange policy does not apply to unique, accidental, or random damage due to use or wear and tear.
- Customized items, such as ring sizes over 9US, under 3US, quarter sizes, stone types or stone sizes changed, engraving included, custom curvature service added, bandwidth or thickness modified, and other customizations requested by the purchaser are non-refundable.
- Items sent to you as Replacement/Exchange are not refundable.
- Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.
- All decisions made by Glamourings are final.
Upon receipt and inspection of your return, we will send you an email to notify you of the approval or rejection.
If you are approved, a refund will automatically be applied to your original payment method.
Exchanges
If you would like to change items for personal reasons, please refer to the following rules:
- Our items are made to orders according to the customer’s choice of ring size, metal material, metal color, etc., so if customers want to exchange or return the product for non-quality issues, we are required to charge a restocking fee of 35% for the purchase price. After the restocking fee is deducted, the remaining is available as store credit.
- An order can only be exchanged one time.
- If the value of the exchanged item(s) is higher than your store credit, you will be required to pay the price difference.
- If the value of the exchanged item(s) is less than your store credit, there will be no refund.
Shipping Returns
To return your product, please contact us at [glamourings.com@gmail.com] for the return address.
You will be responsible for paying for your shipping costs when returning your item if the item(s) do not have quality issues. If your address is out of the United States the cost of the original shipping will be deducted from your refund.
NOTICE: Please use a trackable shipping service when you return the item(s), we do not process returns without a tracking number.
Need help?
Please contact us at [glamourings.com@gmail.com] for questions related to refunds and returns.